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Archive | FAQ’s

Why do I need an EFK cooler bag and ice pack?

Your meals will be delivered in your cooler bag on every delivery. For home deliveries: If you are on a 6 day plan, you will need to leave your bag and ice pack out the morning of your next delivery day for our delivery driver to collect and swap with a fresh one. This fresh […]

What days do I eat the meals I order?

It depends on what plan you chose. The following table provides a guideline when meals are delivered, and what days they are recommended to be consumed. *IMPORTANT NOTE: please ensure that you will need to place the meals you intend to consume on the  4th day after delivery in the freezer upon delivery. Most meals have […]

I forgot to pick up my order, what do I do?

Unfortunately, we are unable to keep your meals in our pick up location stores. This is your responsibility to collect during allocated time frames. If you are unable to make it and you give us 24hrs notice, we will be happy to try our best to keep your meals at our Production Kitchen for you […]

What is the minimum order?

3 day plans – you must select at least 6 meals (that’s lunch and dinner for 3 days) – you can choose to order more if you wish! 6 day plans –  you must select at least 12 meals (that’s 2 meals per day for 6 days) – you can choose to order more if […]

What size meals do you have?

Every person has different goals, which is why we give you options of either Lite sizes, or Large size meals. Lite meals (250grams) – contain 100 grams of a protein source+ 100 grams of a veggie source + 50 grams of carbs Large meals  (450 grams)- contains 200 grams of a protein source + 150 […]

Can I freeze my meals?

OF COURSE! All our containers are freezable grade! A lot of EFK customers actually buy more than they need and pop them in the freezer for a later date, saving them multiple home delivery costs. However, we recommend that you eat your meals fresh from the fridge. This is why we have split delivery days. […]

How long do the meals last in my fridge?

Your meals will last up to 3-4 days in the fridge from the day after delivery, provided it is stored below 4 Degree Celsius. We recommend that fish or seafood meals be consumed within the first 1 or 2 days. Please pay attention to the use by dates.

What happens if I’m not home if I have meals delivered to my home?

If you know that you will not be home, please provide us with detailed instruction at check out, regarding where you would like us to leave your cool bag. If no instructions are provided and you are not home, our drivers will leave it close to your door in a shaded area. Don’t worry, your […]

What is the cut off time and day for orders?

Strictly 8pm every SUNDAY for the following week’s deliveries. This is because we do not stock pile meats, veggies and other ingredients. We order the ingredients fresh for your custom meals from when you place your orders!